• I don't see the poptin on my website

  If you don't see your poptin appearing on your site, don't worry! We're here to help with a list of things you can check that should make it appear. **Try your poptin in an Incognito or Private window (Ctrl+Shift+N) ** In addition, try it when you have no other Incognito windows or tabs open. Make sure the code is installed on your site. In the 'Poptins' tab you should see a turquoise dot next to the domain, above the popups table. If you don't, that means your code is not installedPopular

• How to enable Poptins for Brave browser users?

  By default, Brave browser users won't be able to see your pop ups/forms due their privacy settings. You can reach out to Brave support team by submitting a ticket here or at support@bravesoftware.zendesk.com, and ask them to whitelist your domain with the Poptin script, so your pop ups and form will be visible to Brave visitors. Note : You can disable the Brave Shields on Brave Browser if you want to see Poptin on your website for debugginPopular

• How to create an exit-intent poptin?

  Creating a poptin includes 3 steps: Selecting a template. Designing your poptin. Choosing the display rules. On the Display Rules page, you'll be able to choose the Exit-Intent trigger that will show up the poptin whenever a visitor tries to leave your site. You can also watch this video:Popular

• Pass parameters - How it works?

  **Pass parameters - the values of fields and UTMs ** On the Design page of your poptin, under the "Link to" option, you will be able to tick the checkbox of "Pass parameters" This option will allow you to pass the inputs, the info your visitors filled out in your poptin's filed, into the redirection URL you set. For example: if your poptin includes fields of Name, Email and Phone ![](https://storage.criPopular

• How to show a poptin when the visitor clicks on a button/link on your site?

  After you choose your template and design your poptin, you will get to the Display Rules page. Turn on the "On-click" trigger and copy the link. Then paste that link as a hyperlink on a button/text/image on your site. Alternatively, click on attribute to add attribute to an existing anchor tag oPopular

• How to open an Incognito browsing window?

  If you want to test your poptin and don't want to delete your browser's cookies, you can do it via Incognito/Private mode. Note: Make sure you don't have any other incognito windows open first or there may be some interference. Chrome: On your computer, open Chrome. At the top right, click More and then New Incognito Window. A new window appears. In the top corner, check for the Incognito icon Incognito. Or just click Ctrl + Shift + N Chrome on Android: On your Android phoPopular

• Conversion Codes - How they work

  You can track conversions in Google Analytics, Google Ads, Facebook ads, and more. Click on the relevant article to see more: How to track Poptin conversions as goals in Google Analytics How to track Poptin conversions in Google Ads Manager How to track PoptSome readers

• How does A/B test work?

  In this guide, we will show you what A/B test is and how you can test your campaigns to increase your Poptin conversions. A/B test is also known as split testing. Where you split your website traffic into two or more groups and they are shown 2 or more Poptins A & B/C equally to the different visitors on a rotational basis. So 50% of your views are displayed Poptin A and 50% of your visitors are displayed Poptin B. Poptin, either A or B with more conversions is a winner. ![](https://storageSome readers

• How to exclude Poptin's snippet from WP Rocket?

  https://docs.wp-rocket.me/article/1104-excluding-inline-js-from-combine Read the link above, and enter this: cdn.popt.in/pixel.js in the "Exclude Inline Javascript" and "Excluded JavaScript Files". In case it didn't work, you can disable "Minify JavaScript files" checkbox and it should solve it.Some readers

• How to change the domain of my poptins?

  From the Popups (or Forms ) page, hover the domain name and click on the pencil iconSome readers

• How can I send a coupon/ebook to my new subscribers?

  It can be done in 5 different ways: The easy way is to activate the "Thank you screen" in the left menu. Place your message and a Coupon Element with the coupon code or a download link. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/3/4/7a34af3b43dae400/image_ntlhoSome readers

• Where can I find my account's user ID?

  To find your account's user ID please follow the steps below. In your Poptin Dashboard's top right corner and click on the profile image and navigate to My Account > General. You can now find your user ID in the User ID bar. Click here to copy the user ID.Some readers

• How to create a survey popup?

  In this help article, we will try to illustrate how you can make a survey popup. We have several options under Input Fields that are most suitable for Survey Popups. To create the radio button, go to input fields, then click on Add field > New custom field. Now enter the name of the custom field, property type and click the switch of "Allow multiple values" to enable multiple valuesSome readers

• How to Fix a jQuery Conflict?

  There are some websites that use jQuery-UI component libraries on their site. In case you have a conflict after implementing the code, you can fix it by adding one of the following scripts right before your Poptin account code: Loads our jQuery and jQuery ui scripts at the end <script type="text/javascript">var poptinAfterPageLoad = true;</script> Stops our jQuery and jQuery UI and we use client's jQuery and jQuery UI `var poptinAfterPageLoad = 'nFew readers

• How can I delete my account?

  In this help article, we will illustrate how you can delete your Free Plan based account on Poptin yourself. If you are on the FREE plan, you can go to the Profile page under Settings and find this option to Delete your account permanently: Also, if you are on any of our PAID plans, you can move to the free plan first and then delete you account, or you can drop usFew readers

• Can I share access to my account?

  There are 2 ways to share access to your account with a different user. Shared Account If you have a paid plan, you can grant access to any other accounts in Poptin, even to a free Poptin account. However, the email with which you want to share the access must be associated with a Poptin account. Go to my account and under it, click on the Users & Access tab. Now click on the Users & Access button. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/3/4/7a34af3b43daeFew readers

• How can I test my poptin before publishing it on my website?

  In this Help Guide, we will try to explain how you can test your poptin before publishing it on your website. You can test your poptin in five ways Share Preview With UTM A random page on your site Development site (staging) Poptin's landing page link Localhost We will explain all the four ways here down below: Share Preview Within the design editor, you can tap on "Preview" to check a quick preview of your popup. You can also click on the share button to share theFew readers

• Will Poptin slow my site?

  Poptin does not slow down your website as when you are using Poptin we try our level best to make sure it doesn't impact the speed & performance of your website in any way. Below are the measures we have taken to make sure Poptin doesn't impact the speed & performance. Poptin Installation Script Our installation code you add to your website is a very small one-line script we call installation code. This one-line code initiates the pixel.js file which contains all your popups and forFew readers

• What "maximum amount of domains" means?

  When you get the message "maximum amount of domains" it means you've reached your plan limit of domain you can use. Free plan and Basic plan - 1 domain. Pro plan - 4 domains. Agency plans - unlimited domain. You can view and upgrade you plan here: https://app.popt.in/settings/packageFew readers

• Poptin Data Security and Privacy

  We're all about keeping your information safe and sound at Poptin. Your privacy matters, and we know you care about what we do to keep things secure. While we cannot spill all the nitty-gritty (security reasons), but we're happy to give you a general idea. Your trust means everything, and we want you to feel good about how we at Poptin handle your data. Data Protection & Security We prioritise the protection of your personal information. We are committed to maintaining the confidentialityFew readers

• What is "Validation" of input fields?

  When you add fields to your popup, you can choose if you want to activate the Validation or not. Email Validation Poptin's Email Validation provides multiple validation options. Check Email Format and Prevent Typos Validation checks for email in the right format according to the browser check that will include the "@" sign and makes sure there are no typos. ExampleFew readers

• How to exclude Poptin's snippet from LiteSpeed Cache?

  The LiteSpeed Cache plugin could conflict with Poptin. To fix the conflict please follow the steps below. Navigate to LiteSpeed Cache > Page Optimization > Tuning > JS Excludes. In the JS Excludes input add cdn.popt.in/pixel.js and click save changes. Note: In case it didn't work, you can disaFew readers

• How a poptin conversion is tracked?

  There are 2 types of conversions: Lead - if you have a poptin with fields, then a conversion is tracked whenever a visitor submits the form. Click - if your poptin doesn't include fields, then a conversion is tracked whenever a visitor clicks on the button of the poptin. Conversion rate is the number of Leads (or clicks) divided by** the number of** Views. Important: Conversions are counted just when the Submit button or additional buttons are clicked. If you see tFew readers

• How to prevent your autoresponders to go into your customers' spam folder?

  Once you created your first autoresponder and connected it with the relevant poptins, you can take a few steps to increase the chance of your email to be landed in your customers' inbox: Make sure to use your company email as the Sender email. Don't use free email providers' addresses such as Yahoo.com, AOL.com, Hotmail.com etc. We recommend to write your name as the Sender name, or somethiFew readers

• How to resolve Font conflict on Poptin?

  If you encounter a Font conflict you can simply add this code before our Installation code on your website header and it should disable Poptin's Fonts. <script>var poptin_disable_fonts = true;</script>Few readers

• How to disable monthly plan limit Popup?

  Once you reach your monthly limit, you will see a popup message that says "You're losing new leads & sales" on your site frontend as in the image below: Please note, this will be shown only to the admins but not to the users. If you still insist to disable it for some reason like you are unable to test some elements or divs on your front-end, you can disable it from your profile page. Please go to htFew readers

• How to get the landing page link of a poptin?

  You can get the landing page link of each poptin you build on your Poptin account. Note: This is a premium feature so it will be available only if you have a paid plan. To get the landing page link of your poptin click on the dropdown icon of the poptin that can be found on the right side of each poptin. Then click on the ‘landing page link’ that is shown below Now a popup will appear that wilFew readers

• I can't see my poptin on mobile, what should I do?

  Make sure you ticked the checkbox of the Mobile device on the Display rules page of your poptin: If you chose a "Mobile only" template or the checkbox is already ticked, please try to visit your website via Private window (Incognito)Few readers

• How to add an item to your WooCommerce store's cart via poptin?

  Go to the design page of your poptin Add an HTML element from the side menu: Add this code inside: <script> $(".poptin-form-submit-button").on("click",function(){ $.get('/?post_type=product&add-to-cart=126', function() { window.location.href='https://yourdomain.com/cart'; }); }); </script> Don't forget to change the Product ID and the Domain Note: If you have a pFew readers

• How to turn off the email notifications for new leads?

  In this Help Guide we will try to illustrate how you can turn off email notifications each time you receive new leads via poptin Follow the below steps to understand the process: Login to your Poptin account and go to the Popups Dashboard and click on the Pencil Icon then click on the Edit Design option on the menu that appears: Now scroll down to Email and Integrations tab on the leftFew readers

• Change language - Hebrew

  If you want your account to be switched to the Hebrew version, you can navigate to the Profile page from My Account. Then select Hebrew from Dashboard Language and click the Save button to save changes.Few readers

• How to change timezone, date and time format?

  You can now change the timezone of your account for accurate time and date stamps. Follow the steps below to change the Timezone or Date and Time Format of your account. In your Poptin Dashboard navigate to My Account page. In the My Account page, you can simply change the settings as desired. Change Time Zone Change Date Format Change Time Format (12 Hour or 24 Hour) ![Few readers

• How to download the leads you captured from your poptins?

  Login to your Poptin Dashboard. Click on Leads under Audience and navigate to Conversions in the left menu. Click on the Export icon. You can choose if you would like to download the list in XLS, PDF or CSV format.Few readers

• Refund policy - how to get a refund?

  If you subscribed to a paid plan in the last 30 days, and you are not satisfied with your plan or forgot to cancel your subscription on time, just email us at contact@poptin.com and we will take care of it. Please mention the email address of your account, domain, and the date of purchase. If you didn't use the product since the purchase/renewal date - you will get a refund, no questions asked. If you want to elaborate on the reason Poptin wasn't a good fit for you, we would love to hear andFew readers

• How to launch Crisp chat after the visitors submits your poptin?

  Create your poptin and in the Design settings page make sure the "Close" option is selected: Open the "Email and Integrations" section and add the following code to conversion section : <script>$crisp.push(['do', 'chat:open']);</script> Click "Next" or "Publish" to save itFew readers

• How can I get the leads from my poptins?

  You can see your leads in 3 different ways: You can get them via email. For each poptin you can enter up to 5 email addresses you want the leads to be sent to. You can find it on the Design page of your poptin inside the "Email and integrations" section: You can integrate your poptin to your marketing automation platform, emailing system, and CRM ![](https://storage.crisp.chat/users/helpdesk/websiFew readers

• Are the poptins accessible?

  Yes! All of our popups and form are accessible. The visitor can navigate with the "Tab" button between all the elements of the popup. The text is readable for screen readers. You can add "Alt" to any image in your poptins. Auto-focus on fields and the ability to add a thank-you screen for approval message. Aria-label for all relevant elements, and more. Learn more about accessibility options in detail in the following guide. https://poptin.crisp.help/en/article/accessibility-options-on-pFew readers

• How can I change the email address of my lead notifications?

  In this help article, we will try to illustrate how you can change the recipient email address of the lead notification emails for a popup. Please follow the steps below to understand the process: Click on the dropdown icon next to the popup where you want to change the email address and click on "Edit Design" Scroll down to **Email and Integrations > Send Leads to EmaiFew readers

• Why is my video poptin muted?

  If you created a video poptin and ticked the auto-play option, the video has to be muted according to Google's new policy: https://www.theverge.com/2018/5/3/17251104/google-chrome-66-autoplay-sound-videos-mute Note: autoplay is supported on mobile devices.Few readers

• How does Poptin count views?

  A view is counted every time your poptin appears to a visitor. For example, if 1,000 people visited your website, but your poptin appeared to only 100 of them, then the counter will show 100.Few readers

• Will my poptin show to my subscribed visitors?

  If your visitors subscribed to your newsletter/contact form, they won't see your poptin again by default. But if you want to show the poptin again to subscribed visitors, you can turn on the toggle button as shown on the below screenshot from display frequency. For more details please check this display frequency guide .Few readers

• How to pass on parameters to your redirection page from another URL?

  Note: This is not the "Pass Parameters" feature, but you will still be able to use the Pass Parameters feature to pass the fields' inputs into the redirection URL as well. Add this code before the installation code, if you want your redirected URL to carry forward any pre-existing parameters from the referral URL: <script>function poptinVisible(t){var i=jQ224('.poptin-popup[data-poptin-id="'+t+'"] .reFew readers

• Do I need to implement the code for every new poptin?

  Not at all :) The implementation of the code is a one-time action. You won't need to add more codes or even update the current code once you implemented it once.Few readers

• Does Poptin support SPA (Single Page Application)?

  Yes! All you need to do is to add this script above the original installation script you already have. <script> var poptin_single_page_app = true; </script>Few readers

• I use Buttonizer and have an issue

  Have a look here: https://community.buttonizer.pro/knowledgebase/169-poptin-not-workingFew readers

• How to exclude Poptin's snippet from SG Optimizer?

  The SG Optimizer plugin could conflict with Poptin. To fix the conflict please follow the steps below. Navigate to SG Optimizer > Frontend > Javascript. Turn off the Minify JavaScript Files and Combine JavaScript Files toggles. Note: Make sure the toggles are greyed out and turned off.Few readers

• How to gate your content using Poptin?

  Choose a template and fill out the domain and the name of the poptin. Then on the design page of your poptin, click on "Advanced settings" Then activate (turn ON) the "Content gate" option.Few readers

• How to setup 2-Factor Authentication?

  You can set up 2-factor authentication to enhance your Poptin account's security. With the 2-factor authentication enabled in Poptin, you will need your login credentials and an OTP (One-time Passcode) to log into your account. The OTP is generated by an authenticator app such as Google Authenticator or Microsoft Authenticator. Let's dive in and help you setup 2-factor authentication. Navigate to MyAccount within the Poptin dashboard and click on **EFew readers

• How to set up automatic and manual reports?

  There are two kinds of reports in Poptin - the automatic one and the manual one. This guide will lead you through both of these options. Let's start with automatic reports. Go to Settings and click on Automatic reports. You can choose between conversion and statistic reports. As you can see you can set up intervals (daily, weekly, monthly), time including timezone, and email where would you likeFew readers

• How to check your autoresponder's Sent Logs?

  In this article, we will show you have to connect a poptin with an autoresponder and where you will find sent logs. First of all, make sure that you already created a poptin and an autoresponder. If not, feel free to check our tutorials for autoresponders at this link and for poptins right here. Once you will have created your autorespondFew readers

• Get DPA from Poptin

  To get the DPA please send an email with subject line "DPA Request" at contact@poptin.com with the below information. Name Role Company Name Company Registration Number Company Address You will be reached out by one of our representatives with the DPA via email.Few readers

• How not to store leads with Poptin?

  You can always choose not to store any personal data of your leads with Poptin. Simply follow the steps below to opt-out Poptin from storing your lead information. Navigate to your Poptin Dashboard then click on the down arrow beside the profile > click my account. Now scroll down, click on lead settings and select the "Don't Store Leads" under the Delete Leads Automatically dropdown menu. ![](htFew readers

• How many poptins can i create?

  As many as you want! It is unlimited :)Few readers

• All you need to know about GDPR <> Poptin

  Read the full article here: https://www.poptin.com/gdpr/Few readers

• How to change the email subject of your lead notifications?

  In this article, we will try to illustrate how you can change the email subject of your lead notifications. Please follow the steps below to understand the process: Click on settings from your poptin dashboard and in drop down menu select My Account. Scroll down to the bottom and find **"Leads Notification Email" **and expand it. Now put your preferred lead emailFew readers

• What Is the "Claim" verification record and why do i need It?

  It's a TXT record that proves the domain is yours. It sits alongside SPF, DKIM, and DMARC, all four now need to be in place for your domain to fully verify. To add it: in your DNS, create a TXT record with the host _poptinemail-claim.yourdomain.com and your verification token (find it in your DNS records panel) as the value. You can add it on its own or tack it onto an existing TXT record. Multiple sub-accounts, same domain? Each one has its own token, so add a token per sub-account.Few readers

• Why are some emails not being delivered?

  If some emails are not being delivered from your campaigns and automations, the cause is usually one of these areas: 1. Missing or Failed Authentication: Emails without proper SPF, DKIM, or DMARC authentication may fail verification checks, causing recipient servers to reject or distrust them (Tools like MXToolbox, DMARCly, or similar DNS checkers can validate these records) 2. Spam and Content Filters: Email providers may block or redirect messages to spam due to suspicious coFew readers

• Campaign vs Automation: What's the difference?

  The difference between a Campaign and an Automation is mainly based on how and when emails are sent. Use campaigns when you want to communicate a specific message at a specific time. Use automations when you want to create personalized, ongoing communication without manually sending each email. You’ll find a side-by-side comparison between Campaigns and Automations here. Campaign Automation Purpose | Send a planned email to a group of contacts | Send eFew readers

• Why are my emails landing in Spam?

  If your campaigns are sending fine but ending up in spam instead of the inbox, it's almost always one of these: Your domain isn't authenticated - This is the #1 cause. Gmail and Outlook won't trust your emails without valid SPF and DKIM records set up in your DNS. If you haven't done this yet, start here, it fixes the issue for most senders. Follow the guide below to see how you can authenticate your sending domain. [Domain Authentication](https://help.poptin.com/en/article/domain-authenFew readers

• How long does domain verification take?

  Domain verification is usually completed within a few minutes after adding the required DNS records. However, DNS propagation can sometimes take up to 24–48 hours, depending on your domain provider. For faster verification, we recommend setting the TTL (Time to Live) to the lowest available value, such as 1 minute, when adding the DNS records. If your domain is still not verified after 48 hours, please double-check the DNS records or contact Poptin Support for assistance.Few readers

• What is an email bounce rate?

  Email bounce rate is the percentage of emails that could not be delivered to the recipient’s inbox and were returned to the sender. A high bounce rate can negatively affect your email deliverability and sender reputation. If the bounce rate remains too high, your account may be temporarily restricted or blocked to protect your sender reputation and maintain email delivery quality. To maintain a healthy bounce rate, regularly clean your contact list and remove invalid or inactive email addrFew readers

• What is the difference between domain verification and email sender verification?

  Domain verification confirms you own the whole domain you're sending from, like sendpoptin.com. It covers SPF, DKIM, DMARC, and the Claim record, all added once in your DNS under Sending Domains. Email sender verification is separate. It confirms the specific email address you're sending from, like hello@sendpoptin.com, under Email Senders. Each sender address needs its own verification before it can send. Think of it this way: domain verification proves the domaFew readers