> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.poptin.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my video poptin muted?

If you created a video poptin and ticked the auto-play option, the video has to be muted according to Google's new policy: https://www.theverge.com/2018/5/3/17251104/google-chrome-66-autoplay-sound-videos-mute

Note: autoplay is supported on mobile devices.