> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.poptin.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to prevent your autoresponders to go into your customers' spam folder?

Once you created your first autoresponder and connected it with the relevant poptins, you can take a few steps to increase the chance of your email to be landed in your customers' inbox:

1. Make sure to use your **company email as the Sender email.**

Don't use free email providers' addresses such as Yahoo.com, AOL.com, Hotmail.com etc.

![](https://storage.crisp.chat/users/helpdesk/website/7a34af3b43dae400/image_9bktce.png)

2. We recommend to write your name as the **Sender name**, or something like:

**{Your name}** From **{Company name}**, like:
Tomer from Poptin

3. Try to **avoid using spammy or misleading words** in your subject line and content
You can see a great list here: https://blog.hubspot.com/blog/tabid/6307/bid/30684/the-ultimate-list-of-email-spam-trigger-words.aspx

4. Try **not to use more than 1 or 2 links** in the content of your email.

5. Plain emails, without much HTML or fancy templates, will have a better chance to get into your customers' inbox folder.

6. Add these email senders to your **SPF policy (TXT records)**:

* mta.emailpoptin.com
* mta2.emailpoptin.com
* mta3.emailpoptin.com

7. Once you want to test it, try to convert on the real popup (not from the autoresponder page), and use a different email address other than your own (= don't send to the sender email)