> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.poptin.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to exclude Poptin's snippet from LiteSpeed Cache?

The LiteSpeed Cache plugin could conflict with Poptin. To fix the conflict please follow the steps below.

1. Navigate to **LiteSpeed Cache > Page Optimization > Tuning > JS Excludes**.

![](https://storage.crisp.chat/users/helpdesk/website/7a34af3b43dae400/image_ehe0ol.png)

2. In the JS Excludes input add **cdn.popt.in/pixel.js** and click **save changes.**

![](https://storage.crisp.chat/users/helpdesk/website/7a34af3b43dae400/image_1ju14z1.png)

**Note**: In case it didn't work, you can disable the **JS Minify** and **JS Combine** in the JS Settings and that should fix it.